1.1. These Terms & Conditions apply to you when you are using a contactless payment card or mobile wallet to pay for travel on the Glasgow Subway, by presenting your card or device at the Subway gate. These Terms & Conditions set out your rights and obligations when using a contactless payment card and apply in addition to other Conditions of Travel applicable to the Subway.

1.2. For the purposes of these Terms & Conditions, a contactless payment card is a card or any device that is used to make contactless payments and which is used for travel on the Glasgow Subway.

1.3. SPT reserve the right to amend these Terms & Conditions at any time. The most up to date version can be found online at spt.co.uk/contactless.

1.4. The standard Subway Conditions of Travel also apply: https://www.spt.co.uk/about-us/who-we-are/our-services/conditions-of-travel/

2.1. Pay As You Go refers to the use of a contactless payment card to pay for individual adult travel where fares are automatically aggregated and capped by day and by week.

2.2. Daily capping resets at the close of Subway service each day.

2.3. Weekly capping applies from Monday to Sunday and resets at close of Subway service on a Sunday.  

2.4. It is your responsibility to check the fare for your journey before you travel. Full fare information is available online at spt.co.uk/subway.

2.5. You must tap your contactless payment card or device at the Subway entry gate at the start of each journey and at the Subway exit gate at the end of each journey. An initial pre-authorisation charge of £0.00 or £0.10 will be visible on your bank account.

2.6. When you tap your contactless payment card on the card reader you are giving authorisation for the cost of your journey, including any previous unpaid fares, to be charged to the card account.

2.7. We will charge the fare for the journey(s) to the account associated with your payment card after you have completed your journey(s) for that day. This will take place around 02:30 AM on the day after your travel. The amount charged to your card account will be the fare appropriate for the journeys you actually made and/or any unpaid fares owing.

2.7. Capping is applied to the contactless payment card or device used, not to the funding account. If you have more than one contactless payment card or device and wish to benefit from capping, you must choose which card or device you wish to use and only use the same card or device to pay for any journeys during the capping period (day or week).

2.8. Only one person per contactless payment card can use contactless PAYG for travel. If you need to pay for another person’s fare with your contactless card, you can purchase a ticket for the other person at a Subway ticket office or Ticket Vending Machine (and then use your payment card for your contactless PAYG travel).

2.9. You must provide your contactless payment card for inspection by an SPT official if asked to do so.

2.10. You can download a receipt, and see a history of your Subway journeys and payments using the customer portal at www.contactless.spt.co.uk. You can find instructions for this process at spt.co.uk/contactless.

3.1. If your payment card is declined when SPT attempts to collect payment, you will not be able to use the card for Subway travel again until the debt is cleared.

3.2. The next time you attempt to use your contactless payment card for a Subway journey we will attempt to collect any outstanding unpaid fares.

3.3. We may also seek to take payment again on a number of additional occasions until we receive the full payment.

4.1. All payment card data, including those details entered via the customer portal, is secured at the point of entry using the latest encryption technologies, in accordance with PCI data security standards.

4.2. The optional use of the customer portal (www.contactless.spt.co.uk) is subject to a separate privacy notice listed at spt.co.uk/privacy.

Customer Portal: www.contactless.spt.co.uk

Information: www.spt.co.uk/contactless  

Customer Support: 0141 333 3504 (Mon-Fri 09:30-15:30) or [email protected].