Safe and sound advice
Our simple “Safe and sound advice” suggestions clearly set out considerations and measures that we can all take before, during and after travelling. We ask that you follow them and in doing so, you will join us in making a positive difference. It falls on each of us to take personal responsibility and support one another by following these guidelines and remembering how our actions can impact upon other passengers as well as (y)our wider community.
Take the credit
Load credit online and use a Smartcard when travelling. By skipping the queues and reducing contact on entry you are making a difference (and saving yourself time!)
Keeping on track
Our cleaning teams are working around the clock to keep our network safe and comfortable (and shiny). Please join them by following our COVID-19 safety guidelines.
Let’s stick together (whilst staying apart!)
Step up and help one another by remembering to wear a mask, maintaining a physical distance and washing your hands. It’s a team effort across the city and together we can make a positive difference.
Guidelines for passengers
Space it out
Exemptions apply – request your exemption card from www.exempt.scot or call the free helpline on 0800 121 6240
Make a clean getaway
Know before you go
Can't touch this
It stops with you
It's a journey
Our frontline teams are committed to delivering a safe and comfortable journey experience for you. We are proud of their dedication towards keeping our transport network running throughout and dealing with the challenges upon them.
There are occasions where certain passengers may be exempt from wearing a face covering. In this case, we kindly ask you to respect this and steer away from judgement and confrontation as this can cause unnecessary embarrassment and distress.
Request your exemption card
visit www.exempt.scot or call the free helpline on 0800 121 6240
Thistle Assistance card
The same but different
You might notice that we have made a few changes recently and things may look a little different as you travel. It’s important that you know what we are doing and why, passenger and staff safety and comfort is always a top priority but never more so than now.
- Increased our on-board cleaning regime
- Focused and given priority to the most effective cleaning methods to stop the spread of Covid#19
- Enhanced housekeeping and facilities staff to concentrate on passenger touchpoint cleaning such as ticket machines and barriers
- Trained staff on our commitment to delivering a clean and safe environment for all, specific to stopping the spread of Covid#19
- Installed two hand sanitiser points in all stations and keep them full and operational (if you come across any that you think may need to be topped up out with their regular schedule then please inform a member of staff immediately)
- Marked out points throughout the stations on the floor and using barriers, this is to help you maintain a safe physical distance from those around you. Our newly introduced one-way system also helps with this and encourages a safer flow of people throughout the building
- Whilst we do not guarantee physical distancing on board, we strongly encourage passengers to make sensible choices and practise this where possible. To make this easier for passengers we recommend that you do not board a train unless you feel that it is safe to do so
- Staff have been issued with face coverings for their use when out in the station or on the trains carrying out mandatory security checks. They are not required to wear a face-covering when working in the ticket office or a driver’s cab when they are physically separated from passengers.
While we do all it can to ensure a safe journey for passengers, passengers do travel at their own risk and must make their own assessment if it is safe to board a train or a bus which may be running close to maximum capacity.