Skip to Content
Subway Bus
SPT Fastlink 060 1920X680

School Transport

SPT is responsible for providing and managing school transport contracts on a day-to-day basis for 11 councils in Strathclyde.

Across approximately 1200 contracts, we ensure 40,000 primary and secondary children get to school and home again every day completing 80,000 journeys per day.

The performance of school contracts is actively monitored by our team of specialist inspectors. Their role is to ensure that the vehicles used for school transport meet the quality criteria as stipulated by the council.

Schools Transport - Frequently Asked Questions

Confirmation of Transport Arrangements

Q. How do I confirm the scheduled transport arrangements for my child?

A. If you supplied an email address in your application, transport arrangements will be emailed to you once SPT have confirmed details. SPT aim to provide these by July 31st for new term time starting August or within 10 working days of the date on the application outcome letter you received from your Council, at all other times.

If you have not supplied an email address in your application, you will receive transport arrangements, via post or telephone call from SPT once they have been confirmed. SPT aim to provide these by July 31st for new term time starting August or within 10 working days of the date on the application outcome letter you received from your Council, at all other times.

Q. How do I find out more about the route my child will take to school?
A. 
Operator details, Pickup and Drop-off points and times will be sent to you by SPT.

Q. I’ve been told which street my child will be picked up from but how do I found out which bus stop within the street will be used?
A. 
Please contact the transport operator directly to discuss individual stop locations.

 

No Transport Details Received

Q. I have my Council letter confirming a transport place for my child but I’ve not received any further details. What should I do?
A.
 SPT will send transport arrangements to you as soon as details are agreed with a transport operator. SPT aim to do this by July 31st (for new term time starting August) or within 10 working days of the date on the application outcome letter you received from your Council.

Q. I have my Council letter confirming a transport place for my child but SPT have told me they don’t hold any details so can’t allocate a place. What should I do?
A.
 Please contact your Council’s Education department for further information.

 

Service Start Date

Q. When will my child be able to start using their allocated school transport?
A.
Your child can start using allocated School Transport as soon as you have received confirmation from SPT of the transport arrangements being in place.

Q. I have received my successful application outcome letter from my Council, can my child start using school transport immediately?
A. 
No. SPT need to allocate your child to a transport contract. You will be contacted by SPT providing confirmation of the transport arrangements once they are in place. At this point, your child can then commence using the allocated service.

 

Bus Passes

Q. How do I collect a Bus/Rail Pass for my child?
A. 
Bus Passes are distributed by your child’s School. Please contact them direct to make arrangement for collection.

Q. My child has lost their Bus/Rail Pass, what do I do?
A. 
Contact your school to advise and request a replacement. Your child’s allocated place remains unaffected therefore they will be able to continue using their service whilst waiting for a replacement.

Q. Can I move my child onto a different service to ensure they travel alongside their friends / family?
A. 
Any requests to make changes to the confirmed arrangements must be directed to your local Council’s education department.

 

Q. I’d like to request a new pickup / drop-off stop to be added closer to my house, what do I do?
A. 
To request a change to an existing route, please follow this link and detail your request in the form provided. A member of the School Transportation team will review the request and respond directly to you.

Q. I no longer require the allocated transport for my child, how do I cancel their place?
A. 
Please contact your Council’s Education department.

Q. I need to inform you of an update to our contact details, how do I do this?
A. 
Any change of name, address or contact information for either the pupil or their Responsible Adult should be advised to your Council’s Schools Department.

Q. My child has been offered a Privilege Place, how do I obtain their transport details?

A. If you supplied an email address in your application, transport arrangements will be emailed to you once SPT have confirmed details. SPT aim to provide these within 10 working days of the date on the application outcome letter you received from your Council..

If you have not supplied an email address in your application, you will receive transport arrangements, via post or telephone call from SPT once they have been confirmed. SPT aim to provide these within 10 working days of the date on the application outcome letter you received from your Council.

Q. How do I make payment in relation to the Privilege Place my child has been offered?
A. 
Please contact your Council’s Education department to discuss payment queries. These are not dealt with by SPT.

Q. My child has left an item on their school bus / taxi. Who do I contact?

A. Please contact the transport provider directly. Lost Property is not dealt with by SPT.

Q. How do I make a complaint about my child’s school transport?

A. Please raise your complaint directly with the school who will note all details and forward to SPT to investigate accordingly.

If you have a query regarding School Transportation which has not been answered above, please click here to raise your query with the School Transport team.