Travelcards: Concessions

Concessions card

Elderly and disabled residents in the Strathclyde region can save money on public transport with the National Entitlement Card. The card gives holders free bus travel in Scotland and reduced fares on trains and Subway in the Strathclyde area.

If you also live on an island or peninsula within Strathclyde you can also receive reduced ferry fares with a Strathclyde Concessionary Travel Card.

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Eligibility

To qualify for a National Entitlement Card you must live in Scotland and be disabled or aged 60 or over. For more detailed information on who qualifies for concessionary travel read Transport Scotland’s guide.

Apply

People aged 60 and over can get an application form (LS304) from their local Post Office or SPT travel centre.

People with disabilities can get an application form (NCT001) from the Social Work office or contact the SPT Travel Card Unit on 0141 333 3211 for advice on where to apply.

For more information on the National Entitlement Card visit the Transport Scotland website.

Applying for the Strathclyde Concessionary Travel Scheme Card

People aged 60 and over who live on an island or peninsula within Strathclyde can apply at the local Post Office.

Eligible disabled applicants are automatically issued with ferry travel cards by SPT when their National Entitlement applications are processed.

Applying for a Companion Travel Card

To get a Companion Travel Card, visit the Concessionary Travel Card Unit or your local Social Work Office with evidence of your entitlement.

Renewal for persons over 60

If your National Entitlement Card for persons aged 60 and over is due to expire then you will automatically be sent a replacement card approximately one -two weeks before your card expires.

There is no need to contact Strathclyde Partnership for Transport unless you have changed your address since the issue of your current card.

If this is the case please telephone the Travel Card Unit as soon as possible on 0141 333 3211.

If you are deaf or hard of hearing and use a textphone you can contact us on our textphone on 0141 333 3258.

Fares

Bus
National Entitlement Card holds can travel on all local bus and scheduled long distance coach services for free – including the morning rush hour.

Ferry
For ferry card holders journeys of 10 miles or less, a basic concessionary fare of 90p single and £1.30 will apply.

Journeys of more than 10 miles the concessionary fare is £1.80 single and capped at £2.60 return.

Rail
All concessionary rail journeys have to start and end at a station inside the Strathclyde scheme’s boundaries.

For journeys of 10 miles or less within the Strathclyde area, the basic concessionary fare is 90p single and £1.30 return.

Half the standard fare is charged for journeys over 10 miles.

Subway
All single concessionary Subway journeys cost 90p. Return journeys will be charged at £1.30.

Restrictions

Concessionary travel is not available for tours, excursions, night services or other special services where a premium rate is charged. It is only available for the normal scheduled services provided by bus, train, Subway and ferry operators.

Holders of National Entitlement Cards for persons aged 60 or over cannot take advantage of the rail or subway scheme before 09:00 on weekdays. This restriction does not apply to travel by bus.

Holders of National Entitlement Cards for persons aged 60 or over can only claim concessionary fares on rail and Subway services before 09:00 if they have a hospital appointment which they can only get to by travelling before 09:00. Written proof of the appointment needs to be produced when the ticket is purchased.

From 20 May 2012 holders of National Entitlement Cards for persons aged 60 or over cannot take advantage of the rail scheme between 16:30 – 18:00 Monday-Friday (unless travelling to a hospital appointment).

There is no restriction at weekends or on national public holidays, or for a holder of a Ferry Card connecting with a specified ferry.

There are also no peak time restrictions for people holding a National Entitlement Card for people with disabilities.

To qualify for concessionary Ferry fares, you must live permanently (or own and pay council tax in respect of a 2nd home) on one of the islands covered by the scheme or live on the Cowal or Rosneath Peninsulas.

FAQ

I have a National Entitlement Card but am not sure if I qualify for the Strathclyde Concessionary Travel Scheme?

The National Entitlement Card for people who live in Strathclyde has an ‘S’ next to the council logo to show that person can travel by rail and Subway within the Strathclyde scheme area. Anyone who has an ‘L’ and an ‘S’ on their card can travel by train within the Strathclyde scheme area before 09:00.

I have lost my National Entitlement Card

It is not necessary to complete another application form, please contact the SPT Travel Card Unit.

I have moved house. Can you update my records please to show my new address?

To update your records please send us proof of your new address, such as original copies of utility bill, or bring them to the Travel Card Unit at Buchanan bus station.

Data protection

The Strathclyde Concessionary Travel Scheme is a scheme which is administered by SPT for the 12 unitary authorities which make up the West Regional Transport Partnership. Representatives from each of the unitary authorities and SPT together make up the Strathclyde Concessionary Travel Scheme Joint Committee which is ultimately responsible for operating the scheme.

Under the terms of the Data Protection Act 1998, we have to provide you, the data subject, with details of the data controller, the kind of data that we will be/are processing, the purposes for which we will be/are processing your data and third parties to whom we may transfer your data.

The data controller is Strathclyde Concessionary Travel Scheme Joint Committee although if you have any queries relating to data protection you should write to the Concessionary Fares Officer at the Travel Card Unit in the first instance.

The following personal data is processed:

  • Personal details such as name, address, date of birth, telephone number;
  • Details relating to health;
  • National Insurance number;
  • DSS allowances received;
  • Council Tax details (for second home owners).

The above data is processed for the following purposes:

  • To administer the scheme;
  • To make decisions relating to eligibility under the scheme;
  • To develop improvements to the scheme;
  • To develop new schemes;
  • To monitor the effectiveness and efficiency of the scheme;
  • Market research and analysis.

In carrying out the above purposes, personal data relating to you may be transferred to the following third parties:

  • Unitary authorities;
  • Medical practitioners;
  • Consultants acting on behalf of the Executive;
  • Post Office Ltd.

If/when you apply for a Travel Card, in order to process your application for a Concessionary Travel Card, it will be necessary for us to process your sensitive personal data and, in particular, for disabled applicants, data relating to your health. Your explicit permission to process such data is required when you apply.

By signing the application forms (or certificate of eligibility or requesting the renewal or replacement of an existing travel card) you are providing your explicit consent for us to process your sensitive personal data for the purposes outlined above.

As data subject, you have a number of rights under the Act in relation to the data which is processed about you. One of these rights is a subject access right. This means that you have the right to have a copy of the data which is processed about you which is held in our computer records and also some data which is held in our manual records.

If you want to see the data we hold about you, write to the Data Protection Officer at: SPT, Consort House, 12 West George Street, Glasgow, G2 1HN. Please enclose a cheque for £10 made payable to Strathclyde Partnership for Transport.

Contact us

Concessionary Travel Card Unit
Address: Buchanan Bus Station, Killermont Street, Glasgow, G2 3NW.
Telephone: 0141 333 3211
Fax: 0141 333 3175
Textphone: 0141 333 3258
E-mail: freebus@spt.co.uk

Opening times

Day Telephone enquiries (0141 333 3211) In-person enquiries (Kiosk, Buchanan bus station, Glasgow)
Monday to Thursday 09.00 to 16:45 09:30 to 15:45
Friday 09.00 to 15:30 09:30 to 15:30

The Travel Card Unit is closed on public holidays.