If you're not satisfied with a SPT service please visit our complaints page for more information.

Have a Smartcard related question? Our Smartcard team is here to help. 

E-mail: [email protected]
Address: Buchanan Bus Station, 10 Killermont Street, Glasgow, G2 3NW.
Telephone: 0141 333 3211

NB: When corresponding with us, please quote your date of birth, address, postcode, and current/most recently issued card number.

Opening times: Monday to Friday - 09.00 to 13.00.

*The in-person booth is temporarily closed, in the first instance please contact us by telephone, email or post

The Travel Card Unit is closed on public holidays.

Email [email protected] or phone 0141 333 3653 (08:00 to 17:00 Monday to Friday)

For property lost on a bus or coach, please contact the relevant operator.

All items lost/found (with the exclusion of perishable items) are sent to the Custodiers Department (Police Scotland):

• Address: Jocelyn Square, Glasgow, G1 5JU (Off the Saltmarket)
• Email: [email protected]
• Telephone: 0141 532 2667 0141 532 2468 0141 532 2609
• Opening Hours: 09:00 to 17:00 Monday to Friday (closed on Public Holidays).

Support with Home to School Transport enquiries.

Get in touch with one of our Communications team.

Including reporting bus shelter damage and requests for new bus shelters, relocations, removals.

Email [email protected]

Information and guidance for those undertaking engineering works near Subway sites.

Get in touch with our Engineering team

Our responsibilities and treatment of information

Get in touch with one of our team.

Alternatively, call us on 0141 332 6811.