Get help with your Subway Smartcard
What is a Subway Smartcard?
It is a plastic smartcard – a form of electronic ticket, with an embedded microchip that stores your travel information. Smartcards are re-usable and can be loaded with season tickets, as well as Pay As You Go (PAYG) credit. The Subway Smartcard will always give you the best value fares and a ‘day cap’. This means that once you reach the capping limit when using PAYG, all subsequent journeys that day are free.
Is there a charge for a Smartcard?
Personalised Smartcards are free when you register online. Anonymous Smartcards can be purchased from a station ticket office or ticket machine and incur a £3 charge.
How soon will I receive my Smartcard?
Once we receive your application your new Smartcard will be posted to your registered address within 10 working days.
When can I use it?
You can begin to use your Smartcard right away but don’t forget to top up with Pay As You Go (PAYG) credit or load season tickets online or at any Subway station.
What about under-16s?
Children under 16 can apply for their own Smartcard. Proof of age must be provided – a birth certificate, passport, Young Scot card or UK Residence Permit can be used. You can email a scanned copy of your proof of age to [email protected]. Alternatively, you can take it to any Subway station. Your Smartcard will then be posted to you.
What about under-5s?
Children under five travel for free when accompanied by an adult.
Can I apply for a Smartcard for another person?
All adults (customers aged 16 or over) should carry out their own registration and apply for their own smartcard. We can only discuss an adult customer’s Smartcard account with the registered cardholder. You will be required to answer security questions when contacting us.
Where a customer is under 16, an adult can register and apply for a smartcard on behalf of the under 16. An adult can make enquiries on behalf of an under 16 cardholder. You will be required to answer security questions about the cardholder when contacting us. Once a customer turns 16 they must manage their own account and we can no longer speak to an adult on the cardholder’s behalf.
How long will my top-up last?
There is no expiry date on Pay As You Go (PAYG) top-up credits.
Can I top-up by credit or debit card?
Yes, we accept all major credit and debit cards.
Can I purchase tickets with a cheque?
Yes. You are able to purchase tickets using cheques at any of our ticket offices. Cheques should be made payable to Strathclyde Partnership for Transport.
I have a concession card - how does this work in the Smart system?
You can now use your National Entitlement Card (NEC), issued in the SPT area, for concession Subway travel. You can load Pay As You Go (PAYG) credit to your NEC at Subway station ticket vending machines, or at ticket offices. This replaces the need to buy single/return disposable tickets. You can also benefit from a daily cap on the cost of Subway travel, with the cap being at the cost of the return concession fare.
* Peak time restrictions apply to 60+ NEC holders before 09:00, Monday to Friday (except for national public holidays).
What if I want to change my details or cancel my card?
No problem. Just contact the Smartcard team:
Telephone: 0141 333 3504 or 0845 271 0944
Email: [email protected]
Office hours: Monday to Friday 09:30 – 15:30
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
What happens if I lose my Smartcard?
Don’t worry. We can stop your Smartcard instantly to prevent anyone else from using it, and we will send you a replacement with your existing ticket validity, or Pay As You Go (PAYG) credit, already available when you first use it to travel at any Subway Station entry gate reader or at any ticket vending machine or station ticket office, if you do not intend to travel. SPT are not responsible for any travel costs incurred between the reporting of a lost or stolen Smartcard and the receipt of your replacement card. Any tickets bought in such circumstances are non-refundable. Once stopped, your Smartcard cannot be re-activated. We are unable to replace anonymous Smartcards purchased in station.
Telephone: 0141 333 3504 or 0845 271 0944
Email: [email protected]
Office hours: Monday to Friday 09:30 – 15:30
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
Can I use my Smartcard on other forms of transport?
Yes, you can add ScotRail Smart tickets on a Subway Smartcard* when you buy tickets online from scotrail.co.uk
*Please note that you cannot add ScotRail tickets on an unregistered Subway Smartcard.
Subway smartcards are also now compatible with some bus transport operators ticketing systems. Please check directly with your operator.
How do I contact SPT about my Smartcard?
Telephone: 0141 333 3504 or 0845 271 0944
Email: [email protected]
Office hours: Monday to Friday 09:30 – 15:30
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
What happens if my Smartcard stops working?
If your Smartcard does not work, please ask Subway ticket office staff to test it on the station devices. If the card is still not working, please contact the Smartcard Helpline on 0141 333 3504 or [email protected]. A replacement card will be posted to your registered address. Note: If we think your Smartcard has been damaged, there may be a charge for replacing it.
Is my Subway Smartcard transferrable to other people?
No, your card is not transferable and is only valid for use by the person to whom the card is registered.
Can I change the date on my season ticket?
Once purchased, it is not possible to change the start date of your season ticket. For further information, email: [email protected] or tel: 0141 333 3504 or 0845 271 0944
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
Can I buy Subway tickets for other transport operators' Smartcards?
If you already have a Smartcard from another transport operator, you can add adult Subway tickets to that (PAYG credit, and season tickets up to 28 days). This includes the following cards:
- ScotRail
- McGill’s
- Stagecoach
- Tripper
- National Entitlement Card/Saltirecard
*Please check directly with any other operator not listed above.
** Under-16s should register for a Subway Smartcard to benefit from the best child fares on Subway.
I have a Young Scot Card - can I use it on Subway?
Yes - simply load pay as you go (PAYG) at any Subway station and enjoy the benefits of smart Subway travel. If you are aged under 16 you will be deducted child Subway fares for travel, if you are aged 16 or over you will be deducted adult Subway fares for travel
I have bought a ticket that I can no longer use. How do I get a refund?
Refunds are available for 10-week, 6-monthly or annual season tickets on a Personalised Smartcard, providing at least 28 days remain on the ticket. **Please note that any refund will be calculated from the date of the request. To request a refund please email: [email protected] or contact the Smartcard Team on: 0141 333 3504 or 0845 271 0944.
A small administration charge is applicable to all refunds.
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge
For information about parking at Subway stations please visit https://www.spt.co.uk/travel-with-spt/other-travel-options/park-and-ride/
Do I need to upload a photograph when applying for a Personalised Smartcard?
Yes, you will have to upload a colour passport style photo that shows the front view of your head and shoulders only (so that ticket inspectors can recognise you). The format for photographs is jpeg.
I can't access my account online
If you have forgotten your password, the quickest and easiest way to reset your password is to click “forgotten password” on the login screen. After entering your email address we will email you a new, temporary, password which you can change after you log in for the first time .
If you have forgotten your registered email address, please email: [email protected] or contact the Smartcard Team on: 0141 333 3504 or 0845 271 0944, and we can then update your email address on your behalf.
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
How do I buy tickets online?
If you have a Personalised Smartcard you can buy season tickets, or Pay As You Go (PAYG) credit online. Just log in to your account at www.mybramble.co.uk and follow the on-screen instructions. Please note that your purchase will only be available for use after 2 hours.
Are my payment details secure when I buy tickets online?
We ensure the security of your online payment transactions through the adoption of the payment industry standard PCI DSS. We do not hold any information about your financial transactions other than details of the types of products you purchase, and when and where the purchase was made.
Are there any charges for using my debit or credit card?
There are no additional charges for using a debit or credit card.
What tickets can I buy online for my Smartcard?
| Adult | Child | |
| 7 day ticket | £13.50 | £6.50 |
| 28 day ticket | £52.00 | £25.00 |
| 10 week ticket | £125.00 | £60.00 |
| 6 month ticket | £260.00 | £125.00 |
| Annual ticket | £470.00 | £225.00 |
Auto Topup and Auto Renew
The following features are now available within your Subway Smartcard online account:
- Auto topup – set up your PAYG credit to be automatically topped up when it goes below a set amount
- Auto renew – set up your season ticket to automatically renew.
If you have any questions about using these features please contact us.
Telephone: 0141 333 3504 or 0845 271 0944
Email: [email protected]
Office hours: Monday to Friday 09:30 – 15:30
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
