Keeping you safe on your travels

Please use public transport only when necessary for essential journeys such as travelling to places of education or work.

We are working hard to support our passengers and provide helpful safety guidelines to follow whilst travelling. If you are planning a journey and are unsure of what part you can play to keep yourself and others safe then, you are in the right place!



Safe and sound advice

Our simple “Safe and sound advice” suggestions clearly set out considerations and measures that we can all take before, during and after travelling. We ask that you follow them and in doing so, you will join us in making a positive difference.

It falls on each of us to take personal responsibility and support one another by following these guidelines and remembering how our actions can impact upon other passengers as well as (y)our wider community.

 

Travelling by Subway

Safe and sound advice for Subway passengers

If you are planning to travel by Subway, there are a number of key messages, we ask you to follow for your safety and the safety of others.

Go the distance

We are operating a 1m physical distancing rule. Please keep your distance where possible.

Take cover

Remember face coverings are mandatory on public transport. They must be worn for your entire journey.

Exemptions apply – find out more on the Thistle Assistance Card page.

Make a clean getaway

Please wash your hands using soap or hand sanitiser before and after your journey.

Enjoy the quiet life

Please try to avoid peak travel times to allow safe physical distancing as capacity is limited.

Easy does it

Traveling by Smartcard is quick and easy. Please use online retail or pay by card where possible.

It stops with you

For passenger comfort and saftey, please choose not to board a train if you feel you can’t maintain a safe physical distance.

It’s a journey

Our team are working hard to make your travel safe. Thank you for following the guidance and respecting the safety of your fellow passengers.

In and around our bus stations

Safe and sound advice for bus passengers

If you are planning to travel by Bus, there are a number of key messages, we ask you to follow for your safety and the safety of others.

Know your limits

We are operating a 1m physical distancing rule. Please keep your distance where possible.

Stay undercover

Remember face coverings are mandatory on public transport. They must be worn for your entire journey.

Exemptions apply – find out more on the Thistle Assistance Card page.

Make a clean getaway

Please wash your hands using soap or hand sanitiser before and after your journey.

Enjoy the quiet life

Please try to avoid peak travel times to allow safe physical distancing as capacity is limited.

Can’t touch this

Please pay by card where possible to limit contact.

Only fools rush in

Please be patient and maintain a physical distance when boarding a bus and only alight if you feel safe to do so.

Catch me if you plan

Our timetables and schedules may be subject to change at the moment, please check before you leave and take care to plan your journey in advance where possible.



Our teams

Our frontline teams have been working throughout the pandemic, perhaps you have seen them if you have been travelling with us recently?

They are committed to delivering a safe and comfortable journey experience for you. We are proud of their dedication towards keeping our transport network running throughout and dealing with the challenges upon them in a friendly and professional manner. Please continue to show them respect as you travel by following our Safe and Sound advice. We’d love to hear from you if you have spotted a Subway or an SPT hero whilst travelling, you can tell us by contacting us via communication@spt.co.uk

Testimonials

“All the staff are great but a guy selling me a ticket this morning in Govan was first class with his cheery positive self well done all spt staff.”

Heather Thomson 1/5/20

“Hey @glasgow_subway : I made my first journey on Sunday since March 6th and it was very well organised and not as stressful as I feared. So thanks!”

Lisa (@lisapops) – 18/6/20

Show understanding

There are occasions where certain passengers may be exempt from wearing a face covering. In this case, we kindly ask you to respect this and steer away from judgement and confrontation as this can cause unnecessary embarrassment and distress.

Thistle Assistance Card
The Thistle Assistance Card was developed to make using public transport easier for older people and those with disabilities or illness.



The same but different

You might notice that we have made a few changes recently and things may look a little different as you travel. It’s important that you know what we are doing and why, passenger and staff safety and comfort is always a top priority but never more so than now.

This is why we have:

  • Increased our on-board cleaning regime
  • Focused and given priority to the most effective cleaning methods to stop the spread of Covid#19
  • Enhanced housekeeping and facilities staff to concentrate on passenger touchpoint cleaning such as ticket machines and barriers
  • Trained staff on our commitment to delivering a clean and safe environment for all, specific to stopping the spread of Covid#19
  • Installed two hand sanitizer points in all stations and keep them full and operational (if you come across any that you think may need to be topped up out with their regular schedule then please inform a member of staff immediately)
  • Marked out points throughout the stations on the floor and using barriers, this is to help you maintain a safe physical distance from those around you. Our newly introduced one-way system also helps with this and encourages a safer flow of people throughout the building
  • Introduced safe seat markers on-board our Subway Trains. Whilst we do not guarantee physical distancing on board, we strongly encourage passengers to make sensible choices and practise this where possible. To make this easier for passengers we recommend that you do not board a train unless you feel that it is safe to do so
  • Staff have been issued with face coverings for their use when out in the station or on the trains carrying out mandatory security checks. They are not required to wear a face-covering when working in the ticket office or a driver’s cab when they are physically separated from passengers.

When it’s busy

While we doing do all it can to ensure a safe journey for passengers, passengers do travel at their own risk and must make their own assessment if it is safe to board a train or a bus which may be running close to maximum capacity.

Keep yourself up to date

We use our website and our social media channels to update our passengers on any changes to our service and our safety advice so why not make sure that you are well connected and will always be up to date by following us online. In doing so, you’ll always be first to know about any new ticket options, competitions and news so it’s definitely worth a ‘click’.

Follow SPT on social

Follow Subway on social

Find out more:

You can find out more about Covid#19, the current restrictions and all of the official guidelines from:

 

Last updated on 8/10/2020