We want to make the process of using the Subway Smartcard as simple as possible. If you have any other issues than the ones listed below, then please get touch with us.
Telephone: 0845 271 0944 or 0141 333 3504
Office hours: Monday to Friday 08:30 – 16:45
Please note: calls to 0845 numbers will be charged at 2p per min (inc VAT) plus your telecoms providers access charge.
# Getting started
It is a plastic smartcard – a form of electronic ticket, with an embedded microchip that stores your travel information. Smartcards are re-usable and can be loaded with season tickets, as well as pay as you go credit. The Subway Smartcard will always give you the best value fares and a ‘day cap’. This means that once you reach the capping limit when using PAYG, all subsequent journeys that day are free.
Smartcards are free when you register online and will be personalised too. However, Smartcards purchased from a ticket office or machine incur a £3 charge.
Once we receive your application your new Smartcard will be posted out to you within 10 working days.
You can begin to use your Smartcard right away but don’t forget to top up with credit or load ticket products at your nearest Subway station or Payzone Outlet.
Children under 16 can apply for their own Smartcard. Proof of age must be provided – a birth certificate, passport, or Young Scot Card can be used. You can email a scanned copy of your proof of age to firstname.lastname@example.org or show a copy to ticket office staff at St. Enoch Subway Station. Your Smartcard will then be posted to you.
Children under five travel for free when accompanied by an adult.
# Using your Smartcard
There is no expiry date on top-up credits.
Yes, we accept all major credit and debit cards. The minimum transaction is £5, otherwise a transaction fee of £0.50 will be charged.
Yes. You are able to purchase tickets using cheques at any of our ticket offices or travel centres.
Your National Entitlement Card (NEC) is also a Smartcard that you may already be using on buses. We are working with Transport Scotland towards enabling you to also use your NEC on the Subway. In future, you should be able to use your NEC to load value and season products for Subway travel and for parking, but in the meantime simply continue to present your card to ticket office staff and you will be issued with a single or return ticket at the applicable rate.
No problem. Just call our Smartcard information number on 0845 271 0944 or 0141 333 3504, anytime between 08:30-16:45 Monday to Friday, or email us at email@example.com
Don’t worry. We can stop your Smartcard instantly to prevent anyone else using it and we will send you a replacement for a small fee with your existing tickets already available so you don’t lose out. Call us on 0845 271 0944 or 0141 333 3504, 08:30-16:45 Monday to Friday, or email us at firstname.lastname@example.org
Yes, you can put ScotRail Smart tickets on a Subway Personalised Smartcard* when you buy tickets online from www.scotrail.co.uk
*Please note that you cannot put ScotRail tickets on an unregistered Subway Smartcard.
We continue to work with other transport operators to make public transport in Strathclyde as seamless as possible.
Call us on 0845 271 0944 or 0141 333 3504, 08:30-16:45 Monday to Friday, or email us at email@example.com
Yes, you can now buy Subway tickets and Pay As You Go credit to put on to your ScotRail Smartcard. The following products are available for purchase at Subway station ticket offices and ticket machines: