Adobe Reader (Version 7.0 or higher) may be required to view some of the publications accessed via this page. If you do not have it installed already, you can download it from the link below (it's free).

If you have any difficulty reading documents in PDF format, you can get them converted to text with Adobe Access Online Tools: (new window).

Service Standards

Online customer survey

We want your feedback

Customer service at the Subway. Strathclyde Partnership for Transport wants your views.

We are committed to providing excellent levels of service and to continually reviewing these so that they reflect our customers’ needs.

Our five core values are at the heart of everything we do.

By clicking on the link below and completing the online survey, you can play your part in helping us to meet our commitments.

Click here to complete our survey.

Our values

Customer Focus

Delivering consistently what the customer wants.

Integrity

Doing the right thing, and treating others how we would expect to be treated.

Inspiring

Improving what we do by nurturing and using our full potential to use creativity to be the best.

Professionalism

Setting standards for everything we do and striving to achieve them at all times.

Working with others

Actively seeking out opportunities

More information

Details of our service standards are available here.

See more details of how to contact us by e-mail or telephone.