Service Standards
Our services
Who we are
On 1 April 2006, Strathclyde Partnership for Transport (SPT) became the new Regional Transport Partnership (RTP) for the West of Scotland. The SPT area comprises the following Council areas: East Dunbartonshire, East Ayrshire, East Renfrewshire, Glasgow City, Inverclyde, North Ayrshire, North Lanarkshire, Renfrewshire, South Ayrshire, South Lanarkshire, West Dunbartonshire and the Helensburgh and Lomond area of Argyll and Bute.
The new SPT was established by the Transport (Scotland) Act 2005 which created Scotland’s seven Regional Transport Partnerships (RTPs). SPT retains many of the transport powers and functions which were previously exercised by Strathclyde Passenger Transport Authority and Strathclyde Passenger Transport Executive.
What we do
SPT’s role involves planning and delivering transport solutions for all modes of transport across the region, in conjunction with its member Councils and industry partners. SPT is at the centre of the region's transport planning; analysing all travel needs and developing the transport system for the present and the future.
All aspects of transport should be integrated - road, rail, air, freight, ferry, cycling and walking. SPT has direct operational responsibilities, such as running the Subway, supporting local bus services and managing integrated ticketing.
While the management of the franchise for the Strathclyde rail network has transferred to Transport Scotland, SPT continues to have a role in promoting and developing rail projects to meet the region’s needs, such as the Glasgow Airport Rail Link.
Under the Transport Scotland Act, SPT has the responsibility on behalf of its member councils to consult with private bus operators on the registration of bus services and the provision of passenger information.
Services we provide
- Plan the regional transport network
- Deliver projects
- Operate the Subway network
- Provide ferries
- Deliver school transport
- Develop the rail network
- Develop integrated ticketing initiatives
- Address transport affordability
- Make journeys safer
- Provide bus infrastructure
- Provide travel information for the public
- Support bus services
- Provide Demand-Responsive Transport
- Promote “Smarter Choices” and providing travel planning advice
- Promote Equality
- Develop walking and cycling initiatives
- Connect freight
- Integrate transport
- Operate and manage bus stations
- Manage a network of Travel Centres and Travel Points
- Maintain bus shelters and bus stops
We continually look for new ways to improve our service and if you feel that we are falling short of the standards set out in this leaflet, please let us know. Contact details are available at the end of this leaflet.
On every occasion you come into contact with SPT you are entitled to expect a prompt, helpful and courteous service from our staff, who should always identify themselves to you.