We are seeking your views on the
Strathclyde Concessionary Travel Scheme



Overview

Strathclyde Partnership for Transport (SPT) is carrying out a review of the Strathclyde Concessionary Travel Scheme on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee.

The purpose of the review is to examine all options for the Scheme’s future financial sustainability that will continue to achieve the Scheme’s objectives for improving access for older and disabled people living in the Strathclyde region and for island communities.

User survey:

As part of the review, SPT is seeking the views of Scheme users. SPT wants to understand how and why you use the Scheme and why it may be important to you.

SPT welcomes your participation in this review by completing this short online survey. It takes approximately 15 mins to complete.

The survey is completely voluntary and all answers will remain confidential.

Take the survey

Closing Date:

Online survey has now been extended to run until midnight 8 January 2021.

Need assistance?

If you need support in completing this survey you can leave your contact details and someone will be in touch.

By email to: scts@spt.co.uk

Background

The Strathclyde Concessionary Travel Scheme is a concessions Scheme that offers National Entitlement Cardholders living within the Strathclyde area discounted travel on rail, Subway and ferry* services.

The Strathclyde Scheme is funded fully by SPT’s 12 local authority council** partners and is complementary to the National Concessionary Travel scheme for bus travel funded separately by Transport Scotland.

SPT administers the Strathclyde Concessionary Travel Scheme on behalf of its Joint Committee, which is made up of elected members from each of the funding local authority councils. All decisions relating to the operation of this scheme are made by the Joint Committee.

The Strathclyde Scheme covers an area with a population of 2.3 million people and includes rural and island as well as more urban communities. Demand for the Scheme has grown year on year with more than 5 million journeys made in 2019/20.

The Scheme currently costs councils over £4million per annum through reimbursement payments to participating transport operators for concession journeys made.

As people live longer, and are more active, healthy and working into later life, demand for the Strathclyde Concessionary Travel Scheme continues to increase. This growth in demand has led to significant funding pressures being placed on the Scheme in recent years.

A series of recent reports presented by SPT officers before the Joint Committee have highlighted the financial pressures now being experienced by the Strathclyde Scheme. In light of this, the Joint Committee, at its meeting on the 6 March 2020, approved an in-depth review of the Scheme. At the outset, this review has been deemed necessary in order to help sustain the Scheme and to ensure its financial sustainability going forward.

The Joint Committee recognise the importance of the Scheme for older and disabled people in the Strathclyde area. Therefore, the purpose of the review is to examine all options for the Scheme’s future financial sustainability in a way that protects continued access to services and social networks that users need.

 

* Concessionary travel on ferry services is available only to island and peninsula residents

** Funding Councils: Argyll and Bute Council, East Ayrshire Council, East Dunbartonshire Council, East Renfrewshire Council, Glasgow City Council, Inverclyde Council, North Ayrshire Council, North Lanarkshire Council, Renfrewshire Council, South Ayrshire Council, South Lanarkshire Council, West Dunbartonshire Council.

Further information

Strathclyde Partnership for Transport (SPT), on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee, is carrying out a review of the Strathclyde Concessionary Travel Scheme – more information about concessionary travel can be found at spt.co.uk/concessions.

Privacy & your personal information

This survey is being administered by AECOM Limited, working on behalf of Strathclyde Partnership for Transport (“SPT”), using Askia as the online survey provider. The purpose of the Strathclyde Concessionary Travel Scheme review is to examine all options for the Scheme’s future financial sustainability that will continue to achieve the Scheme’s objectives for improving access for older and disabled people living in the Strathclyde region and for island communities. The information you provide to this survey will be used anonymously along with that of other respondents and will be used to inform the review. You will not be asked to provide your personal contact details directly as part of this online survey.

This survey is being conducted following the Market Research Society Code of Conduct and data will be processed and stored securely in line with the General Data Protection Regulation (GDPR). All information collected will be treated in the strictest confidence. All responses will be anonymised before analysis.

Some people may require assistance with accessing and completing the survey. In such cases, where personal contact details have been provided by you to scts@spt.co.uk, SPT may pass these details onto AECOM Limited for this purpose only.

To find out why SPT collect personal information and how we use it, please see our privacy policy for the Strathclyde Concessionary Travel Scheme process found on the ‘SPT and Your Data’ page.

Third party privacy & cookies policies

Askia uses cookies to run this survey. For information on the type of cookies used please visit: askia.com/privacy

AECOM Limited are responsible for analysing and processing survey results. For information on how AECOM collect and process your data please visit: aecom.com/privacy-policy/