Standards & responsibility

Our aim is to provide a high level of service based on the needs and expectations of our customers, make responsible decisions about how we operate and protect the environment by minimising the consumption of resources.

• Complaints

  We are committed to managing complaints in a straightforward and efficient manner.

• Corporate Governance

  Ensuring accountability, transparancy, integrity, consistency and effectiveness.

• Customer Service Standards

  Our customer service commitments to the travelling public.

• Data Protection

  Statement of our data processing principles and responsibilities.

• Environmental policy

  SPT’s commitment to improving our environmental performance, including our carbon account.

• Equality

  How SPT actively promote equality of opportunity.

• Freedom of Information

  Our FOI policy and how to request information.

• The Learning Agreement

  SPT and the Unions are committed to lifelong learning and personal development for all employees within SPT.

• Legal

  Privacy policy, cookie usage and copyright statement.