Standards & responsibility
Our aim is to provide a high level of service based on the needs and expectations of our customers, make responsible decisions about how we operate and protect the environment by minimising the consumption of resources.
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Complaints
We are committed to managing complaints in a straightforward and efficient manner.
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Corporate Governance
Ensuring accountability, transparancy, integrity, consistency and effectiveness.
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Customer Service Standards
Our customer service commitments to the travelling public.
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Data Protection Policy
Statement of our data processing principles and responsibilities.
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Environmental policy
SPT’s commitment to improving our environmental performance, including our carbon account.
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Equality
How SPT actively promote equality of opportunity.
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Freedom of Information
Our FOI policy and how to request information.
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The Learning Agreement
SPT and the Unions are committed to lifelong learning and personal development for all employees within SPT.
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Legal
Privacy policy, cookie usage and copyright statement.