Quality Framework


This Quality Framework has been created and developed by the West of Scotland Community Transport Network Steering Group. It was launched in March 2013. More.

The quality standards contained within the framework have been designed to:

  • Support the development of a professional and accountable Community Transport (CT) sector
  • Be appropriate to the legal and practical framework of the CT sector
  • Increase the quality of transport provision from the third and voluntary sectors both on the part of passengers and funding/contracting bodies
  • Incur a minimal extra administrative burden

Structure of the Framework

The structure of the framework is designed to cover the key aspects of operating a community transport organisation which are divided into 4 main areas:

  • Vehicle Management
  • Governance
  • Finance/Planning, and
  • Operations

There are four categories of compliance that community transport operators can apply for depending on the nature of services they provide.

Read the full document.