Careers at SPT
Customer Service Officers – Subway
Background
With a patronage of around 13.5 million, the Subway provides a valuable link between the city centre and west end, and for north-south river crossings. Our 15 stations all have staffed ticket offices although vending machines are also provided for ticket sales.
Job outline
You will form part of a team which assists in the smooth running of the Subway stations. You’ll be responsible for all aspects of customer service within the ticket office. This includes ticket sales and giving assistance and advice to customers. Passenger safety is given high priority so you’ll use your observation skills to ensure the station is hazard free by carrying out security and safety checks. Dealing with the public on a day to day basis, you will be customer-focused with first class communication skills.
Requirements
You will have at least 6 months railway experience in a customer-facing role, or one year's experience in a customer-orientated role. Furthermore, you must have good numeracy and literacy skills (ideally English and Maths or Arithmetic at standard grade or equivalent), plus good communication and interpersonal skills. Experience of cash handling is desirable.
This post offers good career progression for employees who are able to match the skills within the competency framework for flexible workers. To ensure your prospects of future career development, the recruitment process will consist of an assessment to test your suitability to drive trains and monitor CCTV systems.
Health
You will be physically fit, in good health and pass a medical examination to ensure you meet the standard for the post. This will include a test for alcohol and drug abuse.
Apply
To apply for this post, please click this link.
Should you have an enquiry or require further information, please contact our HR team on 0845 123 5660.