All areas of the bus station and concourse are wheelchair accessible, and SPT has taken a variety of measures to help make facilities within the bus station as accessible as possible.

What facilities are there?

An information point for visually impaired travellers is situated beneath the main bank of electronic information monitors located in the concourse. This information point provides bus departure information in audio-visual format.

REACT is an audio way-finding system, endorsed by the RNIB, with units located throughout the bus station. When activated, it plays an audio alert directing the traveller to various key locations within the bus station including the audio-visual information point.

There are two tactile maps installed on either side of the information point, one showing the layout of the bus station and the other the local area surrounding the bus station. At stances 1 to 22 and 33 to 57 there are audio information points which provide departure information for that stance.

How do the systems work?

The information point guides the user through a series of interactive steps, whereby the user presses a series of buttons in order to reach the desired destination. The system then displays the stance number and times of departure for that service. All information and instructions are displayed in large print on screen and in an audio format.

The REACT way-finding system is operated via a low maintenance fob. A small unit - similar in size to a credit card - carried by the traveller, triggers an audio message from one of eight beacons located strategically throughout the bus station. When the traveller approaches a beacon, a message is played which directs the user to specific areas within the bus station including the new information point.

The stance audio information point speaks the next departure specific for that stance when the user presses the button.

How do I access the facilities?

Both the information point and audio at stances can be accessed by anyone at any time simply by pressing the appropriate buttons on the terminals.

The REACT system is operated by a fob. SPT has distributed a number of fobs to each unitary authority area who will be the point of contact for the administration of a local scheme whereby individuals can borrow these fobs when visiting the bus station for a returnable deposit of £10 per fob.

If you are planning to visit the bus station and wish to borrow a fob then please contact your local unit listed below.

Furthermore we would be happy to arrange for individuals to purchase a fob at the "cost price" of £25. If you are interested you should contact Buchanan bus station for further details on 0141 333 3762.

Should you be visiting the bus station and require assistance please call ahead to discuss your needs on 0141 333 3762.

In addition to these facilities there is a Travel Centre located on the main concourse staffed by experienced SPT personnel who will be able to assist with your travel enquiries. The Travel Centre is open between 06:30 and 22:30 Monday to Saturday, and between 07:00 and 22:30 on Sunday.

For additional information, you may wish to visit the Describe Online website which assists visually impaired people by providing descriptions of places and environs. Find detailed descriptions of Buchanan bus station (opens a new window).

Should you have any comments or complaints regarding the bus station please contact the Duty Supervisor in the first instance who will be able to provide you with the appropriate form if required. Failing this please put you comment or complaint in writing to:

Operations Officer, Buchanan bus station, Killermont Street, Glasgow G2 3NP.

Any comments or complaints that you have regarding individual operators should be made to the operator directly.

All departures may be subject to change without notice, and it is strongly recommended that you check the departure screens in the main concourse prior to departure.

To help plan your journey use the Traveline Scotland journey planner on the right hand side of this page.

By road

View a location map of Buchanan bus station (opens a new window).

From the west:

Travel on M8 and take junction 17 (Dumbarton), remain in left lane(signposted Aberfoyle, A81). At traffic lights, turn right, go under bridge and at next set of traffic lights turn right on to A804.

Bear left on to New City Road and carry on to next set of traffic lights. Turn right on to Garscube Road and at next set of lights turn left on to Cowcaddens Road. Continue on this road and bus station is on right hand side.

For taxi rank and drop off point, turn right after Concert Square car park.

For bus operator access to bus station, turn right at lights at end of Cowcaddens Road. Turn right at next set of lights and second right to enter bus station.

From the east:

Travel on M8 and take junction 16 (George Square). Bear left off the slip road and turn left at traffic lights.

Continue to next set of lights, turn right into North Hanover Street, then:

• for access to taxi rank and drop off point, turn right at next lights (Cowcaddens Road), and then first left.
• for bus operator access, at second set of lights turn right (Killermont Street) then second right.

Getting here by rail

Nearest station is Glasgow Queen Street. View a location map of Buchanan bus station showing Queen Street station (opens a new window).

Getting here by Subway

Nearest stations are Buchanan Street or Cowcaddens. View a location map of Buchanan bus station showing Buchanan Street and Cowcaddens Subway stations (opens a new window).

The bus station is open 24 hours a day and the concourse is open between 06:00 and 23:00.

Please refer to the bus station facilities page for opening times of the retail outlets.

Timetables and a variety of tickets are available in the Travel Centre located on the main concourse. Departure information is also available at each stance and on the electronic departure boards on the main concourse.

For enquiries regarding all SPT tickets, call 0141 333 3708.

When in the bus station, SPT would like to remind passengers not to walk on the operational area for health and safety reasons.

Do not leave any luggage unattended. Should you come across any unattended luggage please report to a member of SPT staff immediately.

SPT operates a no smoking policy and as such smoking is not permitted within the bus station and concourse.

There is a fire alarm test every Tuesday between 13:00-13:30. Should the alarm sound outwith this time please follow directions from SPT staff to the muster point next to Langs hotel outside the bus station. Should you come across a fire, call points are located throughout the bus station.

The bus station is covered by 24 hour security surveillance in the form of a recently upgraded a CCTV system and security patrols. Enhanced lighting levels also help to increase the level of security within the bus station environment.

The contact for data protection issues is the data protection officer who can be reached on 0141 333 3575.