Buchanan bus station
Passenger help
Accessibility
All areas of the bus station and concourse are wheelchair accessible, and SPT has taken a variety of measures to help make facilities within the bus station as accessible as possible.
What facilities are there?
An information point for visually impaired travellers is situated beneath the main bank of electronic information monitors located in the concourse. This information point provides bus departure information in audio-visual format.
REACT is an audio way-finding system, endorsed by the RNIB, with units located throughout the bus station. When activated, it plays an audio alert directing the traveller to various key locations within the bus station including the audio-visual information point.
There are two tactile maps installed on either side of the information point, one showing the layout of the bus station and the other the local area surrounding the bus station.
At stances 1-22 and 33-57 there are audio information points which provide departure information for that stance.
How do the systems work?
The information point guides the user through a series of interactive steps, whereby the user presses a series of buttons in order to reach the desired destination. The system then displays the stance number and times of departure for that service. All information and instructions are displayed in large print on screen and in an audio format.
The REACT way-finding system is operated via a low maintenance fob. A small unit – similar in size to a credit card – carried by the traveller, triggers an audio message from one of eight beacons located strategically throughout the bus station. When the traveller approaches a beacon, a message is played which directs the user to specific areas within the bus station including the new information point.
The stance audio information point speaks the next departure specific for that stance when the user presses the button.
How do I access the facilities?
Both the information point and audio at stances can be accessed by anyone at any time simply by pressing the appropriate buttons on the terminals.
The REACT system is operated by a fob. SPT has distributed a number of fobs to each unitary authority area who will be the point of contact for the administration of a local scheme whereby individuals can borrow these fobs when visiting the bus station for a returnable deposit of £10 per fob.
If you are planning to visit the bus station and wish to borrow a fob then please contact your local unit listed below.
| Council | Telephone |
|---|---|
| Argyll & Bute Sensory Impairment Team | 01369 701066 |
| East Ayrshire Reception Services | 01563 576908 |
| East Dunbartonshire Sensory Impairment Duty | 0141 578 2100 |
| East Renfrewshire Sensory Impairment Unit | 0141 577 8602 |
| Glasgow Centre for Sensory Impaired People | 0141 334 5530 |
| Inverclyde Glenburn Resource Centre | 01475 637303 minicom 635926 |
| North Ayrshire Sensory Impairment Team | 01294 559820 |
| North Lanarkshire Visual Impairment Team | 01236 757027 |
| Renfrewshire Services for Blind and Visually Impaired People | 0141 847 4997 |
| South Ayrshire Disability Resource Centre | 01292 612024 |
| South Lanarkshire Physical Disabilities Team | 01698 453914 |
| West Dunbartonshire Visual Impairment Team | 0141 562 8869 |
Furthermore we would be happy to arrange for individuals to purchase a fob at the "cost price" of £25. If you are interested you should contact Buchanan bus station for further details on 0141 333 3762.
Should you be visiting the bus station and require assistance please call ahead to discuss your needs on 0141 333 3762.
In addition to these facilities there is a travel centre located on the main concourse staffed by experienced SPT personnel who will be able to assist with your travel enquiries. The travel centre is open 0630-2230 Monday to Saturday, and 0700-2230 Sunday.
For additional information, you may wish to visit the Describe Online website which assists visually impaired people by providing descriptions of places and environs. Find detailed descriptions of Buchanan bus station (opens a new window).
SPT is not responsible for the content of external web sites.
Comments and complaints
Should you have any comments or complaints regarding the bus station please contact the Duty Supervisor in the first instance who will be able to provide you with the appropriate form if required. Failing this please put you comment or complaint in writing to:
Operations Officer, Buchanan bus station, Killermont Street, Glasgow G2 3NP.
Any comments or complaints that you have regarding individual operators should be made to the operator directly:
| Operator | Telephone number |
|---|---|
| Across Scotland | 0141 777 6931 |
| Allander Travel | 0141 956 3636 |
| Anglo European | 08456 440552 |
| Arriva | 0141 561 7361 |
| Blackpool Breaks | 0141 332 7078 |
| Blackpool Promos | 0141 221 8739 |
| Caledonian Travel | 0141 226 4976 |
| Citylink | 0141 332 9644 |
| David Urquhart | 01355 271632 |
| Dodds of Troon | 01292 288100 |
| Eavesway Travel Ltd | 01942 727985 |
| Fairline | 0141 553 1313 |
| Fife Scottish | 01383 511911 |
| First Edinburgh | 0131 663 1945 |
| First Glasgow | 0141 423 6600 |
| Glenesk Travel | 01356 648666 |
| Glenton | 0141 241 6063 |
| Happy Bus |
01236 430288 |
| Henderson | 01698 713007 |
| HF Holidays | 01397 709990 |
| Inter Brava | 0870 300 1580 |
| Law Bus | 01698 372452 |
| Leger Holidays | 01709 833800 |
| McGill's Bus Service | 01475 711122 |
| McKindless Bus Co | 01698 386990 |
| Mistral European Hol | 01244 280110 |
| National Express | 0121 625 1122 |
| Parks of Hamilton | 01698 281222 |
| Prestige Tours | 0141 886 1000 |
| Reliance | 01454 634 200 |
| Scripture Union | 0141 332 1162 |
| Shiel Buses | 01967 431 272 |
| Silver Choice | 01355 230403 |
| Slaemuir Coaches Ltd | 01475 731216 |
| Stagecoach Glasgow | 0141 552 4961 |
| Stagecoach West | 01292 613500 |
| Ulsterbus Tours | 02890 663461 |
Departures and destinations
All departures may be subject to change without notice, and it is strongly recommended that you check the departure screens in the main concourse prior to departure.
To help plan your journey use the Traveline Scotland journey planner.
Getting here
By road
View a location map of Buchanan bus station (opens a new window).
| From the west | From the east |
|---|---|
| Travel on M8 and take junction 17 (Dumbarton), remain in left lane (signposted Aberfoyle, A81). At traffic lights, turn right, go under bridge and at next set of traffic lights turn right on to A804. Bear left on to New City Road and carry on to next set of traffic lights. Turn right on to Garscube Road and at next set of lights turn left on to Cowcaddens Road. Continue on this road and bus station is on right hand side. For taxi rank and drop off point, turn right after Concert Square car park. For bus operator access to bus station, turn right at lights at end of Cowcaddens Road. Turn right at next set of lights and second right to enter bus station. |
Travel on M8 and take junction 16 (George Square). Bear left off the slip road and turn left at traffic lights. Continue to next set of lights, turn right into North Hanover Street, then: for access to taxi rank and drop off point, turn right at next lights (Cowcaddens Road), and then first left. for bus operator access, at second set of lights turn right (Killermont Street) then second right. |
Getting here by rail
Nearest station is Glasgow Queen Street. View a location map of Buchanan bus station showing Queen Street station (opens a new window).
Getting here by Subway
Nearest stations are Buchanan Street or Cowcaddens. View a location map of Buchanan bus station showing Buchanan Street and Cowcaddens Subway stations (opens a new window).
Opening times
The bus station is open 24 hours a day and the concourse is open between 0600 and 2300. Please refer to the bus station facilities page for opening times of the retail outlets.
Timetables and tickets
Timetables and a variety of tickets are available in the travel centre located on the main concourse. Departure information is also available at each stance and on the electronic departure boards on the main concourse.
For enquiries regarding all SPT tickets, call 0141 333 3708.
Using the bus station safely
When in the bus station, SPT would like to remind passengers not to walk on the operational area for health and safety reasons.
Do not leave any luggage unattended. Should you come across any unattended luggage please report to a member of SPT staff immediately.
SPT operates a no smoking policy and as such smoking is not permitted within the bus station and concourse.
There is a fire alarm test every Tuesday between 1300-1330. Should the alarm sound outwith this time please follow directions from SPT staff to the muster point next to Langs hotel outside the bus station. Should you come across a fire, call points are located throughout the bus station.