Here at SPT, as a public body, we are focussed on how we can best meet the needs of the people we serve. We take this into consideration in everything we do – in the projects we undertake, the bus routes we subsidise and in the way we operate services.
As a service provider who runs the Glasgow Subway, we strive to deliver best value and high quality for our customers. We are in the process of modernising our Subway – creating a system that is fit for the future not only in the way it looks but also in the way it operates and how user friendly it is.
As part of modernisation, we have introduced Smart ticketing to the Subway – giving our customers more flexibility, convenience and speeding up their journey time by reducing queues. This has been in place since October and we’re now exploring how we can make this even better for our customers and what other services would benefit from this technology.
We would like to hear what our customers think about Smart ticketing and we are looking for notes of interest from people who would be happy to tell us what they think.
We are planning to find out more from our customers through a number of different research projects so you could get involved in anything from a small group chat to a questionnaire. If you are interested in taking part in future projects, please email us at firstname.lastname@example.org
In addition to the research into our new Smart ticketing, we will be doing a wider Subway Passenger Survey later this Spring. This survey will cover everything from what you think of our stations to how well you think we communicate with you.
As well as directly hearing from you, our new Smart ticketing also enables us to get a better understanding of how people use the Subway, including things like most popular journeys, how often people use the service and how far people travel .
All of this information will be invaluable for future decisions about this service, including thinking around matters like timetabling and prices.
So take your chance to tell us what you think – email us now or look out for survey staff at stations.
We’ll keep you updated on ‘what you said and we did’ right here at spt.co.uk